Returns & Refunds Policy

RETURNS & REFUNDS POLICY

Last updated: August 22, 2026

At Vayellea, we want you to feel confident about your purchase. If you are not completely satisfied, you may request a return in accordance with the terms below.

1. 30-DAY RETURN PERIOD

You may request a return within 30 days after your order is delivered.

To qualify for a return, the product must:

• Be unused, undamaged, and in its original condition.

• Include its original packaging, accessories, manuals, charging cables, and other components.

• Have all hygiene seals, protective films, and security seals intact.

• Include valid proof of purchase or the original order number.

Products returned without authorization, products showing signs of use, or products with missing components may not qualify for a refund.

2. HOW TO REQUEST A RETURN

Before returning a product, contact us at:

Email: CONTACT@VAYELLEA.COM

Please include:

• Your full name.

• Your order number.

• The product you wish to return.

• The reason for the return.

• Clear photographs or a short video if the product is damaged, defective, or incorrect.

If your return is approved, we will provide the correct return address and return instructions.

Do not return products to the address shown on the original package or to our mailing address unless we specifically instruct you to do so. Returns sent without authorization may not be accepted or refunded.

3. PERSONAL-CARE AND HYGIENE PRODUCTS

Because many Vayellea products are personal beauty or grooming devices that come into direct contact with the skin, face, scalp, or hair, opened or used products may not be eligible for return due to health and hygiene considerations.

A product with a broken or removed hygiene seal cannot normally be returned for a change of mind.

This restriction does not apply when the product is defective, damaged, incorrectly supplied, or when applicable consumer law requires us to accept the return.

4. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Please inspect your order as soon as it arrives.

If your product arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible, preferably within 7 days of delivery.

Include clear photographs or videos showing:

• The product and the issue.

• The packaging.

• The shipping label.

• Any visible damage.

After reviewing your request, we may offer a replacement, replacement part, store credit, or refund as appropriate.

If we confirm that the product was damaged, defective, or incorrectly supplied, Vayellea will cover reasonable return-shipping costs when a return is required.

Reporting an issue within 7 days helps us resolve it quickly but does not limit any mandatory consumer rights available under applicable law.

5. RETURN SHIPPING COSTS

For change-of-mind returns, the customer is responsible for return-shipping costs unless applicable law requires otherwise.

For confirmed damaged, defective, or incorrect products, Vayellea will provide a prepaid return label or reimburse reasonable return-shipping costs when a return is required.

Original shipping fees, expedited shipping charges, customs duties, and other delivery-related charges are generally non-refundable unless:

• The product was damaged, defective, or incorrect.

• We failed to fulfill the order.

• Applicable law requires those charges to be refunded.

We recommend using a trackable shipping service and keeping your shipping receipt. We are not responsible for unauthorized returns or return packages lost during transit.

6. REFUNDS

Once we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method and in the original transaction currency. We aim to initiate approved refunds within 10 business days.

Your bank, credit-card issuer, or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, please contact us.

Shipping charges, currency-conversion fees, bank charges, and other third-party transaction fees may not be refundable unless required by law.

7. PARTIAL REFUNDS

In certain cases, only a partial refund may be granted, including when:

• A product is returned with missing accessories, packaging, or components.

• The product shows damage or excessive handling not caused by Vayellea.

• The product has materially decreased in value due to handling beyond what was reasonably necessary to inspect it.

• The return is submitted outside the approved return period.

Any deduction will be reasonable and permitted only to the extent allowed by applicable law.

8. EXCHANGES

The fastest way to receive a different product is to request a return for the original product and place a new order after the return is approved.

If you received a damaged, defective, or incorrect product, we may arrange a replacement without requiring a separate new order.

Replacement availability cannot be guaranteed. If a replacement is unavailable, we may issue a refund instead.

9. NON-RETURNABLE ITEMS

The following items are generally not eligible for change-of-mind returns:

• Used or opened personal-care and hygiene products.

• Products with removed or broken hygiene seals.

• Products damaged through misuse, neglect, modification, or failure to follow instructions.

• Products missing essential parts, accessories, or packaging.

• Personalized or customized products.

• Gift cards.

• Products clearly identified as final sale before purchase.

These exclusions do not apply to defective, damaged, incorrectly supplied, or misdescribed products where mandatory consumer rights apply.

10. ORDER CANCELLATIONS

If you need to cancel or change an order, contact us as soon as possible, preferably within 12 hours of placing the order.

We will try to accommodate your request, but cancellation cannot be guaranteed after an order has entered processing or been shipped.

If the order has already shipped, you may need to wait until it is delivered and then request a return under this Policy.

If we cannot ship your order within the promised timeframe, we will notify you and provide any cancellation or refund options required by applicable law.

11. LOST OR UNDELIVERED ORDERS

If your order has not arrived within the estimated delivery period, contact us so we can investigate with the shipping carrier or fulfillment provider.

If we determine that an order has been lost before delivery or cannot be fulfilled, we will offer an appropriate replacement or refund.

Customers are responsible for providing a complete and accurate shipping address. Additional shipping costs caused by an incorrect or incomplete address may be deducted from a refund where permitted by law.

12. UNITED KINGDOM CUSTOMERS

Customers in the United Kingdom generally have the legal right to notify us that they wish to cancel a qualifying online purchase within 14 days after receiving it. After notifying us, they generally have another 14 days to return the product.

Exceptions may apply to sealed goods that are not suitable for return due to health protection or hygiene reasons after the seal has been broken.

Separate legal rights may apply when goods are faulty, damaged, misdescribed, or not fit for purpose.

Nothing in this Policy limits or excludes rights that cannot legally be limited or excluded.

13. CONTACT US

For return, refund, cancellation, or order-related questions, contact:

Business name: Vayellea

Email: CONTACT@VAYELLEA.COM

Website: https://vayellea.com