SHIPPING POLICY
At VAYELLEA, we want every order to arrive smoothly. This policy explains our order processing, shipping, delivery, tracking, customs, and delayed or missing packages.
ORDER PROCESSING
Orders are typically processed within 1–3 business days, excluding weekends and public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. Processing time is separate from delivery time.
During product launches, promotions, public holidays, or periods of unusually high demand, processing may take slightly longer.
SHIPPING & DELIVERY
VAYELLEA ships to selected international destinations. Shipping availability is confirmed automatically based on the delivery address entered at checkout.
Complimentary standard shipping is available to eligible destinations where indicated at checkout.
Most orders are estimated to arrive within 7–15 business days after dispatch. Delivery times may vary depending on the destination, product availability, carrier service, customs processing, and local delivery conditions.
The estimated delivery timeframe begins when your order is dispatched, not when it is placed. Delivery estimates are provided as guidance and are not guaranteed.
If we are unable to ship your order within the stated timeframe, we will contact you with an updated estimate and provide any cancellation or refund options required by applicable law.
During product launches, promotions, public holidays, or periods of unusually high demand, orders may require additional delivery time.
ORDER TRACKING
Tracking information will be emailed to you after your order has shipped. Please allow 48–72 hours for the carrier’s tracking page to update.
Orders containing multiple products may arrive in separate packages. If this happens, you may receive more than one tracking number.
You can also follow the progress of your shipment through our Track Your Order page.
ADDRESS CHANGES
Please review your shipping address carefully before completing your purchase.
If you need to change your shipping address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered fulfillment or been dispatched.
VAYELLEA is not responsible for delivery issues caused by an incomplete or incorrect address provided at checkout. Additional shipping charges resulting from an incorrect address may be the customer’s responsibility where permitted by law.
CUSTOMS, DUTIES & TAXES
International orders may be subject to import duties, taxes, or customs charges imposed by the destination country.
Where available, these charges may be calculated and collected at checkout. If they are not collected at checkout, the recipient may be responsible for paying them directly to the local customs authority or delivery carrier.
VAYELLEA does not control customs charges or local customs-processing times. We recommend reviewing your country’s import requirements before completing your purchase.
DELAYED, LOST OR DELIVERED PACKAGES
If tracking has not updated for several business days or your order has passed its estimated delivery window, please contact us so we can investigate with the carrier.
If tracking shows “delivered” but you cannot locate the package, please check with household members, neighbours, building management, and the shipping carrier before contacting us.
Claims are reviewed individually. If an order is confirmed as lost before delivery or cannot be fulfilled, we will provide an appropriate replacement or refund in accordance with applicable law.
RETURNS & REFUNDS
For information about returns, refunds, exchanges, damaged products, and order cancellations, please review our Returns & Refunds Policy.
CONTACT US
For questions about shipping, delivery, or tracking, contact us through our Contact Us page or email:
Please include your order number whenever possible so we can assist you efficiently.
Last updated: August 22, 2026.